Know Before You Go

Know Before You Go

Members Must Have A Date-specific Ticket

Reserve Member Tickets

Tickets are free for Members but required in order to manage the number of guests in the park.

RESERVE WCS Member tickets – Must have valid member card for reservation. Members must present tickets, valid member card and photo ID for park entry.

DON’T HAVE YOUR MEMBER ID? Please email Membership@WCS.org or call (718) 220-5112.

Important Note on Date Selection for Tickets: If the date or time you wish to visit is not listed in our calendar, please select another date. Dates are removed from the calendar once we have already reached the maximum number of guests for that date. The Reservation Center and Member Services will NOT be able to reserve tickets for that date.

Cancellation

Due to strict park capacity restrictions, please let us know so that others can visit on that day. If your plans change, please immediately email membership@wcs.org with subject “Member ticket order cancellation” and include the Order number in your email.

No Re-entry

The new dated/time entry tickets are valid for a single visit. Reentry is not permitted.

What To Expect When You Visit

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EXPECT SOME CHANGES.

• Food and shopping are available, but we expect changes in which locations will be open each day. Water fountains and bottle filling stations are closed. Beverages are available for purchase from food and snack stands.
• WHEN YOU ARRIVE - use queenszoo.com/today to see that day’s available exhibits and amenities.
• EXPECT SOME CHANGES. We are committed to providing safe and healthy experiences for our community. Changes to exhibits and park operations will happen. We will provide advance notice when possible, but adjustments may also be due to unforeseen conditions. THANK YOU FOR UNDERSTANDING IF SOME EXHIBITS/ANIMALS ARE NOT AVAILABLE ON THE DAY YOU CHOOSE TO VISIT.

Face Covering Is Required

We are currently requiring masks at all indoor exhibits and outdoor areas where social distancing can’t be maintained. We continue to monitor compliance and the visitor experience and will adjust policy accordingly.

Masks are always required for all guests over the age of 2 years, regardless of vaccination status:

• Upon entry to the park
• When indoors
• When in busy areas where physical distancing is decreased (such as, waiting on a line; interactions with staff at ticketing, food, retail; in animal viewing areas)

Contactless Entry

For everyone’s health and safety, we are implementing contactless arrival procedures. We need your help to make it work! Here’s what you do:

• Step 1: Reserve your tickets in advance - then print OR be ready to use on your mobile device
• Step 2: Have ticket barcode ready as you arrive for self-scanning (WCS Members – have your valid Member card and ID to show too)
• Step 3: Scan all your tickets and enter!

Limited Contact At Food & Retail Is Preferred

If possible please use credit cards or fully contactless payment like ApplePay on your phone.

Health And Safety Is A Priority!

We are limiting capacity, but still expect some areas for lines or gathering at animal viewing areas. Please respect social distancing and related guidelines. Watch our New Visit Video to learn more.

• Wellness Stations: Hand sanitizer available at all entrances and throughout the park near food/retail and exhibit areas.
• Review all visitor behavior and activity policies: View rules
• NY State travel guidelines require all New Yorkers, as well as those visiting from out-of-state or another country, to take personal responsibility for compliance in the best interest of public health and safety. For specific details go to: forward.ny.gov/covid-19-travel-advisory

COVID-19 Warning WCS has implemented enhanced health and safety measures for our guests, our employees and our animals. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting WCS’s facilities, you voluntarily assume all risks related to exposure to COVID-19.

Do Not Bring Scooters

For everyone’s safety, child scooters are never permitted. See our complete list of rules.

Please be Aware

We reserve the right to escort from zoo grounds any individuals or groups who are acting in ways deemed harmful to our animals, staff or the park, or that impinge upon the safety or enjoyment of the park by other guests.