Accessibility

The accessibility chart below provides an overview of services and facilities that are available for Queens Zoo guests with disabilities. Please consult the current map, available on your mobile device or posters at park entry, for additional park information and schedules.


MASK POLICY, VACCINATION & ACCOMMODATIONS

THE QUEENS ZOO IS AN ALL-OUTDOORS EXPERIENCE. Indoor areas which are used for quick and limited purposes require masks but do not require proof of vaccination, including restrooms and the gift shop. (Education programs and pre-registered classes may have additional restrictions or vaccination requirements)

CONSISTENT WITH NY CITY/STATE AND CDC GUIDANCE, masks are required for all indoor areas for guests over the age of 2, regardless of vaccination status. Guests over the age of 2 who are not fully vaccinated are also required to wear a mask at all outdoor areas where social distancing cannot be maintained. Face coverings remain optional for vaccinated guests in outdoor areas.

WCS recognizes that some guests may have a disability that may limit their ability to wear a mask.

  • Face shield: For those guests with a medical condition that prevents them from wearing a cloth or disposable mask, a face shield can be an appropriate alternative face covering in areas where masks are required during their visit.
  • Frequent breaks and social distancing: For those unvaccinated guests with a medical condition who are unable to wear a mask or face shield, as is recommended by the CDC those guests should maintain physical distance of 6 feet or more from unrelated guests.

This webpage identifies the accommodations we are broadly able to provide. For additional questions, or assistance with visit planning, please contact Guest Relations at guestrelations@wcs.org or 718-220-5103. Due to high volume of correspondence, we recommend reaching out at least 7 days prior to a planned visit.


All buildings are wheelchair-accessible.

Exhibits Steep Hill Rough Terrain Touch Exhibit Low Light Stairs
Waterfowl Marsh
Lynx X
Puma X
Owl X
Aviary X
Elk
Coyote X
Sea Lion
Bison
Pudu X
Bald Eagle X
Parrot X X
Bear X
Domestic Animals X X
Conservation Quests X X


Security & First Aid

In case of emergency, or when in need of first aid, please notify Security at (718) 271-5551.

Service Animals

Only working Service Animals, in accordance with the American with Disabilities Act (ADA), are allowed at the park. Under the ADA, “a service animal is a dog that has been individually trained to work or perform tasks for assisting a person with a disability.” Service dogs are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Pets, comfort animals, emotional support or therapy animals are not permitted at the Zoo.

Upon arrival at the park, please check in with Admissions so a supervisor can review some logistical items with you and issue a Service Dog Admission pass*. Guest/handler for the service dog is solely responsible for the care and control of their animal. Thank you for your cooperation to ensure a safe and successful visit for yourself, your service dog, the animals cared for at the zoo, and other park guests.

*As stipulated by the ADA, Zoo staff may request that a service dog experiencing difficulty or demonstrating problematic behaviors, such as barking or lunging, be removed from the Zoo immediately. We ask that you promptly comply with any such request for the safety and welfare of all.


SENSORY SENSITIVITIES

The Prospect Park Zoo partnered with KultureCity to improve the park’s ability to assist and accommodate guests with sensory processing needs. The objective is to provide an inclusive and seamless experience for every guest, regardless of age and ability, including those with sensory processing disorders (SPDs). The zoo has installed signage identifying quiet zones and headphone zones to help visitors as they explore the grounds.

PREPARING FOR MY TRIP TO THE ZOO

SENSORY BAGS

Sensory bags containing fidget tools, noise-canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) from the staff at the Admissions Booth.

QUIET ZONES

The zoo is very compact, so most areas do have a level of noise/activity. Some areas that typically have less activity and are suggested spaces to sit and regroup after becoming overstimulated are benches, next to the Aviary at the Nature Play area; and behind the cottage in the farmyard area.

HEADPHONE ZONES

We have identified areas that are noisy and where guests tend to linger as “Headphone Zones.” These areas include: inside the Aviary; at the Sea Lion exhibit and the Thick-bill Parrot exhibit.

STAFF TRAINING

Another aspect of the KultureCity partnership involved training Zoo staff members to increase understanding of SPDs, informing them about the efforts the aquarium is making to better serve the community and to discuss strategies each department can implement to support this initiative.

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