Know Before You Go
All Visitors Must Have Date-specific Tickets. Every Guest. Every Day.
Admission tickets are required for WCS Members as well as one-day ticket buyers. (ages 3 & up)
- RESERVE WCS Member tickets – Must have valid member card for reservation. Members must present tickets, valid member card and photo ID for park entry. Reserve member tickets.
- BUY one-day tickets – Purchase entry tickets.
- Already have a gift certificate or ticket voucher? Use our online web form for assistance from the Reservation Center. You must have your ticket order number, and the name, email and phone number associated with that order.
- Media Visits: No press cards or credentials will be accepted at the gate for admission. All members of the media visiting for the purposes of coverage must have an appointment with the Communications Department.
- Important Note on Date Selection for Tickets: If the date or time you wish to visit is not listed in our calendar, please select another date. Dates are removed from the calendar once we have already reached the maximum number of guests for that date. The Reservation Center and Member Services will NOT be able to reserve tickets for that date.
- Policies are subject to change, and all guests must abide by the park rules in effect on the date of visit. When changes happen, we make every effort to align our website and park signage with updates. Always check before you arrive for the most up-to-date information.
- Please check FAQs for further information – View FAQs.
No Re-entry
This applies to all visitors – one-day ticket holders and WCS members. New dated/time entry tickets are valid for a single visit. Reentry is not permitted.
What To Expect When You Visit
EXPECT SOME CHANGES.
- Food and shopping are available, but we expect changes in which locations will be open each day. Water bottle filling stations are open. Beverages are available for purchase from food and snack stands.
- WHEN YOU ARRIVE - use queenszoo.com/today to see that day’s available exhibits and amenities.
- EXPECT SOME CHANGES. We are committed to providing safe and healthy experiences for our community. Changes to exhibits and park operations will happen. We will provide advance notice when possible, but adjustments may also be due to unforeseen conditions. THANK YOU FOR UNDERSTANDING IF SOME EXHIBITS/ANIMALS ARE NOT AVAILABLE ON THE DAY YOU CHOOSE TO VISIT.
- ADULT SUPERVISION REQUIRED. All guests age 17 and under must be accompanied by an adult (18+).
Do Not Bring Scooters
For everyone’s safety, child scooters are never permitted. See our complete list of rules.
Please be Aware
Guest Conduct Policy: We expect all guests to behave in a family-friendly manner. WCS staff, guests, and the animals in our care deserve an environment free from abusive or inappropriate behavior.
We reserve the right to refuse admission to, escort from park grounds, and/or revoke without a refund the Membership of, any individual or group who endangers our animals, staff, vendors, guests, or any WCS property; or who engages in verbal or physical harassment, discriminatory or threatening behavior, or otherwise interferes with the safety or enjoyment of the park by others.
This Guest Conduct Policy also applies to written and verbal correspondence. WCS reserves the right to terminate communication with any individual who engages in verbal harassment, profanity, discriminatory or threatening behavior, whether by phone, email or other means of communication.
